Refund policy

Return and Refunds

At Dear Lord Clothing Company, all sales are final due to the limited nature of our product releases.

We only accept returns or replacements if an item arrives damaged, defective, or if you receive the wrong item.

If your order arrives with an issue, please contact us within 48 hours of delivery at dearlordclothingco@gmail.com. Include your order number, a description of the issue, and clear photos of the item and packaging so we can review your claim. 

If your claim is approved, we'll provide you with an RMA number and instructions for returning the item. Returns sent without prior authorization will not be accepted. 

If a replacement is available, we'll send one at no additional cost. If the item is no longer available because it was part of a limited release, you'll receive a full refund to your original payment method. 

Please note that normal wear, misuse, accidental damage, or sizing preferences are not considered manufacturing defects and are not eligible for return or refund.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

For any questions regarding your order, please contact us at dearlordclothingco@gmail.com.